Recognized Innovator of Enterprise eLearning Software

Sign In

User Name	Password - Forgot?

Search

ANGEL Learning Management Suite 7 ANGEL ePortfolio

Customer Support Professional Services

K12 Higher Education Proprietary International Business & Professional ANGEL IMPACT Awards Migrate to ANGEL LMS

Content Partners Learning Application Partners Service Partners

Management Team Jobs News Events Awards

End User Help Desk Support

Maximize the LMS Experience

Support Diagram As adoption of online teaching and learning tools increases, so do the support needs of faculty and students – at all hours of the day or night, any day of the week. Faculty users may have widely ranging technical expertise, with less experienced staff requiring greater levels of support. Highly accessible, flexible user support fosters increased faculty adoption, deeper system use and ultimately helps facilitate better teaching and learning outcomes.

Encourage deeper faculty adoption & usage with friendly expert support
Real time 24 x 7 x 365 access convenience conforms to unique user needs
Customizable communication options fit individual contact preferences
Increase user satisfaction levels while meeting the online expectations of today’s student

The Flexibility to Call Your Own

ANGEL’s End User Held Desk (EUHD) support is completely branded to your institution, with a seamless presentation that your staff and students will appreciate as your own. Fully customizable, your help desk offering can provide the communication channels your users will find most engaging and accessible. From a branded support portal offering online knowledge base articles, FAQs and tip sheets to live chat or more traditional phone support, faculty and students will find flexible options to fit their own personal preferences — 24 x 7 x 365!

ANGEL End User Help Desk Support Offers

Branded Support Portal 24 x 7 x 365

FAQ’s & Tip Sheets
Customized Knowledge Base Articles

Phone-Based Support 24 x 7 x 365

Toll-free, privately-assigned number for the institution
Consistent service levels and increased support during peak demand periods

Real-Time Chat 24 x 7 x 365

Direct link to support representatives
Users may transfer files or documentation during live chats
Detailed chat transcripts available after each session
Live support does not sacrifice the user’s internet connection

On-Demand Satisfaction Tracking & Reporting

On-demand access to real-time usage and analytical reports
Provides integrated statistics across all channels and portal traffic
Customer satisfaction surveys measure performance satisfaction

ANGEL End User Help Desk Support Advantages

Expert support provided by dedicated LMS professionals
No need to hire, train & maintain internal first-tier support staff
Increased end user satisfaction and adoption rates
Seamless online services fulfill today’s students expectations
Multiple communication channel offerings allow customization for user preferences (i.e., web vs. phone)
Improved faculty productivity with increased LMS skill sets
Decreased strain on existing IT groups
Supports outcome driven IT strategies
Insightful survey and reporting capabilities

For more information about ANGEL End User Help Desk Support
sales@angellearning.com